(update: 1 February 2023)
1.3. If you don’t accept the terms of this Policy, please discontinue using our website and Services right away.
1.4. Please note that where you use our Services to communicate messages to third parties such as your customers (i.e. message recipients), we are the data processor and you are the data controller. This means that you determine the purpose and means of the processing of information about message recipients. It is your responsibility to ensure that message recipients’ data that is uploaded to our platform, along with the content of the messages, is compliant with all applicable local and international data protection laws and regulations, including but not limited to the General Data Protection Regulation Directive (GDPR) and South Africa’s Protection of Personal Information Act (POPIA). Please refer to our Standard Terms of Service for further details.
2.1. We strive to protect your privacy by collecting only necessary data that helps manage our relationship. We prioritize keeping personal information secure and up-to-date.
2.2. We collect information about you when you register for an account, create or modify your profile on our website, purchase Services from us, raise a query with our support team, contact us over the phone, by email or via live chat, sign up to any of our mailing lists, request marketing to be sent to you, take part in any surveys or give us some feedback.
2.3. We handle crucial pieces of your personal data with the utmost care, gathering and utilizing it to ensure positive experiences. We store this information securely, grouped together as follows::
We use your personal information for a number of different reasons, as further explained below.
In addition, for users located in the EEA and the UK, we must have a valid legal basis in order to process your personal data. The main legal bases under the European Union’s General Data Protection Regulation (GDPR) that justify our collection and use of your personal information are:
Performance of a contract — When your personal information is necessary to enter into or perform our contract with you.
Consent — When you have consented to our use of your personal information via a consent form (online or offline).
Legitimate interests — When we use your personal information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights.
Legal obligation — When we must use your personal information to comply with our legal obligations.
Legal claims — When your personal information is necessary for us to defend, prosecute or make a claim.
Below are the general purposes and corresponding legal bases (in brackets) for which we may use your personal information:
4.1. We may utilize temporary or session cookies. A cookie is a small text file that is stored on your device (computer, mobile phone, tablet or other) by a website’s server. Each cookie is unique to your web browser and contains completely anonymous information such as a unique identifier and the website name. This allows a website to remember things like your personal preferences, products you prefer or what’s in your shopping basket.
4.2. We utilize first and third-party cookies. This enables it to improve users’ experience on the website through various means such as storing preferences (like keeping a user logged in) or determining aggregate usage behaviour (time on site, number of pages viewed etc.) through web analytics tools like Google Analytics and to provide more relevant display advertising to users who have visited the website, using third party tools such as the Google Analytics Remarketing.
4.3. This allows us to track your use of this website.
4.4. Cookies by themselves will not be used to personally identify users but we may use them to compile de-identified statistics relating to use of or feedback on the performance of this website.
4.5. The following classes of information may be collected in respect of Users who have enabled cookies:
4.6. We are committed to providing you choices to manage your privacy and sharing.
4.7. If you do not wish cookies to be employed to customize your interaction with this website, it is possible to alter the manner in which your browser handles cookies. Please note that, if this is done, certain services on this website may not be available. Users can also opt out of the Google Display Network using the Ads Preferences Manager. Because some of our website’s features utilise cookies, we recommend that users do not block them.
5.1. In addition to our local environment, we use data centre service providers that have head offices located in the USA.
5.2. We have put in place appropriate reasonable technical, organizational and security measures to secure your personal data. In addition, we limit access to your personal data to those employees, agents, service providers and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
5.3. We will secure the integrity and confidentiality of personal data in our possession or under our control by taking appropriate, reasonable technical and organizational measures to prevent:
5.4. We will take reasonable measures to:
5.5. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems is absolutely safe from intrusion by others. Transmitting personal data is done at your own risk. We strongly recommend that you take the necessary steps and implement your own safeguards to prevent interception of data transmitted over networks and to restrict access to databases and other storage points used.
5.6. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
6.1. We do not sell any of your personal data to any third party. We will not disclose any personal data relating to you to any third party unless your prior written agreement is obtained, or we are required to do so by law.
6.2. We do, however, share and/or store your information with our third party hosting, backup, storage and/or virtual infrastructure service provider(s) who help us run our business. Some of these third parties may be situated outside of your country and you consent to your personal data (and that of any data subjects you provide to us) being transferred cross-border so that we can provide the Services to you. In this regard, we only engage third party service providers who have security and privacy policies and procedures providing at least the same level of protection as we do ourselves. You warrant that you have all necessary permissions to give us the above consent.
6.3. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6.4. In exceptional circumstances we may share information about you with a third party if we believe that sharing is reasonably necessary to:
6.5. We also share information about you with third parties when you give us consent to do so, for example, when we display personal testimonials of satisfied customers on our public website.
6.8. Certain communications to be intercepted and monitored while travelling over telecommunication networks (for system health and forensic reasons). Subject to the provisions of the Regulation of Interception of Communications Act 70 of 2002 (RIC Act), you consent to the interception and monitoring of all communications sent by the you to us. You acknowledge and agree that such consent meets the “writing” requirement as detailed in the Electronic Communications and Transaction Act 25 of 2002 and the RIC Act.
7.1. Generally, we will only retain your personal data for as long as necessary to fulfil the purpose for which we collected it. We will destroy or delete any personal data that is no longer needed by it for the purpose it was initially collected, or subsequently processed.
7.2. We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. If your account is deactivated or disabled, some of your information and the content you have provided will remain in order that your team members or other users can make full of the Services.
7.3. We also retain some of your information as necessary to comply with our legal and regulatory obligations, to resolve disputes, to enforce our agreements, to support business and for the purposes of satisfying any accounting or reporting requirements.
7.4. In some circumstances, you can ask us to delete your personal data (see Section 8 below). We will delete all personal data, insofar as it relates to you, when it receives a written instruction from you to do so unless we are obliged by law or under our obligations to you to retain such information.
7.5. In some circumstances, and as permitted by POPIA, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. No information contained in the profiles or statistics will be able to be linked to any specific User.
8.1. You have the right to:
8.2. If you wish to exercise any of the rights set out above or if you have any questions or a complaint, please contact us. We try to respond to all legitimate requests within one month. We reserve the right to charge you a reasonable fee if your request is clearly unfounded, repetitive or excessive.
8.3. Access and update your information. Our Services and related documentation give you the ability to access and update certain information about you from within the Service for example your profile information.
8.4. Deactivate your account. If you no longer wish to use our Services, you or your administrator may be able to deactivate your Services account via the account settings. Note that deactivating your account does not however delete your information.
8.5. Opt out of communications. You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.
9.1. Our website is operated from the Republic of South Africa (“RSA”). If you are not located here, and choose to use the website, or provide information to us, you acknowledge and understand that your information will be transferred, processed and stored in the RSA, as it is necessary, and the RSA’s privacy laws may not be as protective as those in your jurisdiction.
9.2. If you are a resident of the European Union (“EU”), we are the controller of your personal data for the purposes of EU data protection law.
9.3. We will not transfer your personal data or any portion of it to any third party for any reason without your prior written consent, except to the extent that we use third party service providers to host our database, as detailed in clause 5.
9.4. We may use hosting or cloud services to operate this website and store its data which are not located in South Africa. If we do so, we will ensure that the level of protection given to your personal data is at least as good as that provided for under South African law, either by means of a binding contract with the service provider, or by using a service provider located in a country with privacy laws of similar or stronger effect.
11.3. Should you wish to withdraw any consent previously given, you must notify our information officer in writing.