Transition from SMS to WhatsApp​


1. Transform standard SMS outreach into rich WhatsApp interactions


WhatsApp’s click to chat feature allows you to begin a chat with someone without having their phone number saved in your phone’s address book. As long as the Contact is in our Dripcel account and they have an active WhatsApp account, you can create a link that will allow you to start a chat with them. By clicking the link, a chat with the person automatically opens. Click to chat works on both your phone and WhatsApp Web.

1. Create a new Dripcel campaign. 

2. Create your own link and insert your business cell <number> where the <number> is a full phone number in international format. Omit any zeroes, brackets, or dashes when adding the phone number in international format.

  • Examples:<number>

3. Create your own link with a pre-filled message if required:


4. Create a new copy and insert {{CLICK_URL}} and go live!


Now you can effortlessly launch intelligent SMS campaigns and seamlessly transition to channels like WhatsApp to offer additional customer support when required.